IT Desk Agent

Om stillingen

We're looking for a proactive and service-minded IT Desk Agent to join our IT team. In this role, you'll provide first-line IT support to end users, resolve technical issues, and help ensure stable and efficient IT services.

You'll work closely with internal IT teams and external service providers to maintain day-to-day operations, support users across the Nordic region, and contribute to the continuous improvement of our IT services.

Please note: This is a temporary position with the possibility of permanent employment.

What You'll Do

As a IT Desk Agent, you will:

• Provide first-line IT support via phone, email, and the IT service management system.
• Handle support requests in Swedish and English.
• Log, prioritize, and manage incidents and service requests, ensuring accurate documentation.
• Resolve technical issues or escalate them to the appropriate support teams, following up to ensure timely resolution.
• Deliver a high level of customer service while building a good understanding of users' needs and the IT environment.
• Work closely with internal IT teams and external service providers to ensure effective service delivery.
• Support local IT infrastructure and assist with service transitions when required.
• Maintain accurate records in the Configuration Management Database (CMDB) and assist with software asset and licence management.
• Contribute to improving support processes and service quality.
• Travel occasionally to support users and IT operations at other locations.

What We're Looking For

We're looking for someone who enjoys solving problems, communicating with users, and working in a collaborative IT environment.

You have:

• Vocational training in IT or a related field.
• ITIL Foundation certification.
• Fluency in Swedish and English, both written and spoken.
• 1–3 years of experience in an IT Service Desk, Helpdesk, or Technical Support role.
• Experience working with IT Service Management (ITSM) tools such as Jira Service Management, ServiceNow, or similar platforms.
• Good understanding of ITIL-based incident and request management processes.
• Experience troubleshooting hardware, software, and basic networking issues.
• A valid Category B driving licence.
• The ability to understand and communicate in Norwegian, Danish, or Finnish is considered an advantage.
• Experience administering Microsoft 365 services, including Microsoft Entra ID, Intune, and Exchange Online, is considered an advantage.

• Customer-focused and committed to providing professional support.
• Able to communicate clearly with both technical and non-technical users.
• Proactive and structured when approaching problems.
• Organised and detail-oriented, with a focus on accurate documentation and follow-up.
• Comfortable collaborating with colleagues and external partners.

Why Join Us?

Kontaktinformasjon

Arbeidssted

Nøkkelinformasjon: